Terms and Conditions

1) General Terms & Conditions

1.1) Guest names and addresses must be supplied on the spreadsheet provided by The Little Touches to the client(s). This document will then be used to print any guest information onto the stationery. If there are any errors on this spreadsheet then please let us know straight away, as we will assume all information included within the spreadsheet to be correct. If the stationery has already been printed there may be additional charges to rectify this. In the event that the mistake has been made by The Little Touches after the proof and spreadsheet have been signed off then we will rectify this at no extra cost to the client(s).

1.2) Once the proofs have been signed off, the stationery will be ready for delivery within the specified amount of time, given to the client(s) at the point of order, from the sign-off date, unless another sooner date has been specified by the client(s) and agreed by The Little Touches. If the stationery is not needed until a later date then this can be arranged, but the stock will be ordered after sign off and kept by The Little Touches until needed.

1.3) If a table plan and / or guest name settings are required, details of confirmed guests will need to be supplied to The Little Touches at least 4 weeks before the event date, via the correct spreadsheet provided to the client. Any late / additional changes to the supplied information may incur additional costs to be paid by the client(s).

1.4) In the event that the order is cancelled after full payment has been made, any refunds will be made solely at the discretion of The Little Touches, and will take into account any work that has already been completed. If the order is cancelled prior to the full balance being paid, the client(s) may be liable to cover the cost of any work that has already been completed.

1.5) Any customised products that have been created by The Little Touches for a client(s) will not be liable for a refund.

1.6) All designs at any stage of the process created by The Little Touches are the sole property and copyright of The Little Touches and can not be copied or reproduced in anyway outside of The Little Touches without pre-approval from us.

1.7) The Little Touches will take photographs of all products created for their client(s) and these may be used on their website, print or online advertising, and across social media platforms. The Little Touches tries to leave an amount of time between the client(s) receiving their products and us using the imagery for promotion so as to not cause the client’s wedding guests to see the promotional material before they see the finished article(s) themselves. If you would like to specify a date for The Little Touches to take into consideration, then the client(s) must specify this once the products have been collected / delivered.

1.8) Colours supplied to the client(s) in PDF form may be slightly different from the actual printed colours. Different paper and card stocks may display colours slightly differently, due to the printing process and the way the ink sits on the paper-type. Samples can be supplied to the client(s) at any stage for colour shades to be checked, please ask The Little Touches if any additional costs will be incurred.

1.9) Once you as a client(s) agree for The Little Touches to work on a design by paying them a non-refundable deposit then you as the client(s) agree to these terms and conditions.

2) Orders through consultations

2.1) Consultations can take place over the phone, by email or in person. Once a consultation has taken place, The Little Touches will send you a quote for all the work discussed, plus an example mockup for you to see. In the case of the invitations for example this will be 1 side of the design, not the completed design. If you are happy for The Little Touches to continue this to a completed design, a non-refundable 25% deposit will be required at this stage.

2.2) The deposit is a non-refundable payment of 25% of the final estimated cost. This must be paid to secure the order, via a payment method discussed between The Little Touches and the client(s). If the printed products are due for delivery within a short time frame of the invoice being received by the client(s), then The Little Touches will ask for the whole balance to be paid at this stage.

2.3) The rest of the remaining balance will then need to be paid and cleared once the final proofs have been signed off by the client(s) and before printing commences. At this point a delivery date will be arranged for each element. No materials will be purchased for specific jobs until the final balance has been received.

2.4) If any items are changed or different materials are picked by the client(s) then these may result in a cost alteration from the quote given, but the client(s) will be informed of these changes by The Little Touches before the design is agreed. The changes will then be noted on the final invoice.

2.5) All items are custom designed to adhere to your own specific design requirements as discussed between The Little Touches and the client(s). Each design will then be supplied as a PDF proof via email. The client(s) is responsible for checking for any spelling, time, date or address errors. This includes but is not limited to website addresses and postal addresses. After sign off should any errors be identified, this may result in additional costs to the client(s).

2.6) Samples of all materials will be shown to the client(s) where possible. The material choices will be agreed on and confirmed by the client(s) at the same time as signing off the PDF proof(s). Any changes can be made up until the signing off of the final proof(s) without extra costs being incurred by the client(s). After the proof(s) have been signed off by the client(s), extra costs may be incurred if changes are made. In the event that at this stage the materials are no longer available then this will be discussed with the client(s) to come up with a suitable solution.

3) Orders through our online shops

3.1) Orders can be made through our own website (thelittletouches.com), as well as other online stores including etsy.com (Etsy).

3.2) All items are custom designed to adhere to your own specific design requirements as discussed between The Little Touches and the client(s). Products featuring customised text will then be supplied as a PDF proof via email. The client(s) is responsible for checking for any spelling, time, date or address errors. This includes but is not limited to website addresses and postal addresses. After sign off should any errors be identified, this may result in additional costs to the client(s).

3.3) Refunds will not be given after an order has been sent to print. If an order is cancelled prior to going to print, a refund may be given, minus any design costs incurred in creating any mockup or PDF proof designs for the client(s).